3kvib's Privacy Policy
Your personal information is very important to us. This policy explains how 3kvib collects, uses, and keeps your data secure.
1 Introduction & Purpose of This Policy
3kvib is an online gaming platform operated for players in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") describes how 3kvib collects your personal information, how it is used, when it may be shared with third parties, and what steps we take to protect your information.
By using our website, creating an account, or using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
2 Information We Collect
3kvib collects your information in various ways. The type of information collected depends on how you use our platform.
2.1 Registration & Account Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Address and nationality details
- National ID or passport information (when identity verification is required)
2.2 Financial Information
- Payment method details — such as bKash, Nagad, Rocket, Upay or bank account information
- Deposit and withdrawal transaction history
- Wallet balance and bonus usage records
2.3 Automatically Collected Information
When you visit the 3kvib website, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Data from cookies and web beacons
- Referral source and navigation patterns
2.4 Gaming Activity Information
- Play history and betting patterns
- Win and loss records
- Bonus and promotion usage details
- VIP level and points information
3 Purpose & Use of Collected Information
3kvib uses the collected information for the following purposes:
3.1 Account & Service Management
- Creating and managing your account
- Processing transactions and updating balances
- Providing rewards, bonuses, and cashback
- Determining your VIP level and providing associated benefits
3.2 Security & Compliance
- Preventing fraud, money laundering, and unauthorized access
- Verifying age — ensuring the service is available only to those aged 21 and above
- Meeting legal obligations
- Monitoring account security
3.3 Service Improvement
- Improving website and platform performance
- Personalizing the user experience
- Planning new games and features
- Identifying and resolving technical issues
3.4 Communication
- Responding to customer service inquiries
- Sending important account updates and security notifications
- Informing you about relevant offers and promotions with your consent
4 Information Sharing & Third Parties
3kvib does not sell or lease your personal information. However, information may be shared with third parties in specific circumstances:
4.1 Payment Providers
Necessary financial information is shared with payment methods such as bKash, Nagad, Rocket, Upay, and banks to process transactions. These providers are governed by their own privacy policies.
4.2 Technology & Service Partners
Limited and necessary information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others) and technology infrastructure partners. This sharing is strictly limited to the purpose of providing services.
4.3 Legal Requirements
We may be required to disclose information in response to a court order, legal obligation, or request from a regulatory authority. In such cases, we will try to notify you in advance wherever possible.
4.4 Fraud Prevention
Anonymized or limited information may be shared with specialized security organizations to detect and prevent fraudulent activity.
5 Cookies & Tracking Technologies
3kvib uses cookies and similar tracking technologies to improve platform performance and enhance your experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember language preferences and display settings.
- Analytics Cookies: Collect information to understand site usage and support improvements.
- Performance Cookies: Monitor site load times and technical performance.
5.2 Cookie Controls
You can control or disable most cookies by changing your browser settings. Please note that disabling essential cookies may affect core site functionality and you may not be able to stay logged in.
6 Data Security Measures
3kvib takes industry-standard technical and organizational measures to ensure the security of your information:
6.1 Technical Safeguards
- Data transmission secured through SSL/TLS encryption technology
- Passwords stored using one-way hashing algorithms
- Regular security audits and vulnerability assessments conducted
- Firewall and intrusion detection systems active
- Around-the-clock monitoring for suspicious activity
6.2 Access Controls
- Employee access to data is restricted on a need-to-know basis
- All staff receive privacy training
- Data access logs are monitored regularly
7 Data Retention Period
3kvib retains your information for the period it is needed. In general:
- Information for active accounts is retained for as long as the account remains open.
- After an account is closed, certain information may be retained for a specified period as required by legal obligations.
- Financial transaction records are retained for a longer period due to long-term audit requirements.
- Once the required period has ended, information is securely deleted or anonymized.
8 Your Rights
As a user of 3kvib, you have the following rights:
8.1 Right to Access
You may request a copy of any personal information we hold about you.
8.2 Right to Correction
If your information is incomplete or incorrect, you may contact us to have it corrected.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
8.4 Right to Opt Out of Marketing
You may request to opt out of marketing emails or notifications at any time. Processing this request may take some time.
8.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, contact our support team directly. We will try to respond to your request within 30 business days.
9 Children's Privacy
3kvib strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.
If we confirm that information from a minor has been collected by mistake, we will immediately close that account and delete the related information. If you believe a minor is using our services, please notify us immediately.
10 International Data Transfers
Due to our technology infrastructure and partnership requirements, your information may in some cases be processed or stored on servers in different countries. For any such transfer, we ensure that:
- The receiving party follows equivalent privacy protection standards.
- Necessary agreements and security measures are in place.
- Data transfers are limited to only what is necessary for service delivery.
11 Changes to This Policy
3kvib may update this Privacy Policy from time to time. For any significant changes, we will:
- Publish a notice on the website.
- Attempt to notify you at your registered email address.
- Update the "Last Updated" date at the top of the Policy.
Continued use of the service after any changes will be considered as your acceptance of the new policy. Therefore, you are advised to visit this page regularly.
12 Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team. We are always ready to provide assistance in both Bengali and English.
3kvib respects your privacy and is committed to treating any concerns you have with the appropriate level of seriousness. As a safe and reliable platform, we always strive to earn your trust and confidence.